Warranty Policy for Refurbished Devices
1. Warranty Coverage – This warranty covers defects in materials and workmanship under normal use for a period of 12 months from the date of purchase.
2. Eligible Product – This warranty applies only to refurbished phones purchased directly from [mobilehalf.com ] or authorized retailers.
3. What is Not Covered – This warranty does not cover:
– Damage resulting from misuse, accidents, or unauthorized repairs.
– Physical damage (e.g., cracks, scratches) to the device.
– Water damage or exposure to moisture.
– Battery degradation after 30 days.
– Software issues not related to hardware defects.
4. Claim Process – To initiate a warranty claim:
– Contact our customer support team at [Contact Information].
– Provide your proof of purchase and a description of the issue.
– Follow any instructions given for sending the device in for inspection.
5. Repair or Replacement – Upon verification of the warranty claim:
– We will repair the phone at no charge, or
– Replace it with a similar refurbished model if repair is not feasible.
6. Turnaround Time – We aim to process all warranty claims within 7-14 business days from the date we receive the device.
7. Limitations – This warranty is non-transferable and extends only to the original purchaser.
8. Legal Rights – This warranty does not affect your statutory rights as a consumer.
9. Contact Information – For any questions or concerns regarding this warranty policy, please contact us at [help@mobilehalf.com].